Introduction
This Privacy Policy explains how Travel2ooty ("we", "our", "us") handles and secures your personal information when you use our website, mobile app, call centre, and other sales channels (collectively, the "Services"). By using our Services, you agree to this Privacy Policy and our terms. This policy does not apply to third-party websites, apps, or services that may be linked from our Services. We encourage you to review those third parties' privacy policies separately.
"Personal Information" means information that can identify you as an individual, such as: name, address, email, phone number, payment card details (cardholder name, number, expiry), booking details, passenger names, frequent-traveller numbers, travel preferences, and any information you provide to complete a booking or create an account.
We also collect certain device and usage information (such as IP address, browser/OS, app version, pages viewed, clickstream, session duration) and may use cookies or similar technologies to remember preferences and analyse usage. Cookies by themselves do not contain Personal Information; however, if you have provided Personal Information, cookies may be linked to that information for convenience and fraud prevention.
You are not required to provide Personal Information while simply browsing our website/app. We collect Personal Information when you choose to make a purchase, create an account, contact support, or subscribe to communications.
To complete bookings, we collect necessary details including your name, email, phone, billing address, payment details, traveller names, and any special requests. If you book on behalf of others, you confirm you are authorised to share their information with us for the purposes described here.
When you register, we collect your name, address, email, phone, and login credentials. You may optionally save preferences such as frequent-traveller numbers, billing details, and delivery addresses to speed up future bookings and personalise your experience.
We may conduct optional surveys and run promotions/contests. Information collected is used to improve our Services, develop features and content, and to contact winners. Survey responses are usually aggregated and anonymised unless stated otherwise.
We automatically log anonymous "session data" (e.g., IP address, browser/OS, app version, and interactions) to analyse usage patterns, diagnose issues, and improve the Services. IP addresses may indicate your ISP and approximate location.
If you contact us (e.g., via email or forms), we will use the information you provide (name, email, message contents) to respond and to improve our Services. We may retain such communications for quality and training purposes.
We use cookies, SDKs, and similar tools for functionality, analytics, and (where applicable) marketing. Typical partners/technologies may include web analytics, crash reporting, maps SDKs, and push notification services. You can control certain cookies via your browser settings and manage app permissions (e.g., notifications, location) in your device settings.
To fulfil your bookings, we share necessary information with relevant third parties such as hotels, cab operators, activity providers, airlines, and payment gateways. We may share limited data with service providers and partners (e.g., analytics, notifications, maps, customer support tools) under confidentiality obligations and solely to provide our Services.
We do not sell or rent your Personal Information. We may share aggregated, de-identified statistics to help partners understand usage and improve services. We may also share information when required by law or to protect rights, safety, or security.
You may receive updates about fares, offers, new services, and newsletters. You can opt-out at any time by using the "unsubscribe" link in our emails, via your account settings ("My Account") where available, or by emailing info@travel2ooty.com. Transactional messages (e.g., booking confirmations) are not promotional and will continue as needed for your bookings.
We retain Personal Information only for as long as necessary to provide the Services and for legitimate business or legal purposes (e.g., tax/audit, dispute resolution, fraud prevention). When no longer required, information is securely deleted or anonymised.
To exercise these rights, contact us at info@travel2ooty.com. We may take steps to verify your identity before processing requests.
Our Services are not directed to children under 13. We do not knowingly collect Personal Information from children under 13. If you believe a child has provided information to us, please contact support@travel2ooty.com and we will delete it.
We use administrative, technical, and physical safeguards to protect your information. All sensitive transactions are protected with SSL/TLS encryption. No method of transmission or storage is 100% secure; we work continuously to enhance our protections.
Our service providers may be located in other countries. Where data is transferred internationally, we take steps to ensure appropriate protections consistent with applicable laws.
We may update this Policy from time to time. Changes will be posted on this page with a new "Effective Date." Continued use of the Services after an update constitutes acceptance of the revised Policy.
For questions or requests related to this Privacy Policy, contact:
Travel2ooty
Email: info@travel2ooty.com
Website: www.travel2ooty.com